Terms and Conditions

COVID-19 Travel

Discounts and Riders

Discounts for the following patrons will be honored on most trains. Fare adjustments can vary and will be listed on the Azalea Sprinter ticketing site for each discount, when available for that train:
Senior (65 and above) 10% Discount
Military/Veteran 15% Discount
First Responder 15% Discount
Railroader 15% Discount
Children 25% Discount
Children 2 and under Ride for Free
Discounts cannot be combined and do not apply to group rates.

Lost and Found

If you lose something or have misplaced something onboard the train(s), submit a "Lost and Found" request to AzaleaSprinter@cprailnet.com with description and photos if available.

Subject to the conditions below; below are the policies and procedures for all refunds.

  1. All refunds will be refunded to the original form of payment. Checks and/or Cash cannot be issued.

All Fares

Full refund if changed or canceled within 24 hours of purchase.

If cancelled 30 days prior to departure, refund with minimum cancellation fee applies. If cancelled within 30 days of departure, a 15% cancellation fee applies to each ticket being refunded. If cancelled within 14 days of departure, a 25% cancellation fee applies to each ticket being refunded. If cancelled within 7 days of departure, a 50% cancellation fee applies to each ticket being refunded. "No Show" Policy: If not canceled before the scheduled departure from the origin, the ticket is forfeited, and no refunds can be offered.

Illness Waiver Policy

When a passenger requests to change or cancel his or her travel plans due to an illness and upon presentation of a doctor's note CPR will modify or waive fare change and refund policies that would have normally applied to that change or cancellation had it been made voluntarily. This waiver will apply to all persons in the ill passenger's party.

Boarding Late or Leaving Early, Downgrading

No refund or exchange credit is given if a customer boards a train at a station beyond, or detrains at a station before, the station from or to which he or she was reserved, or if the customer downgrades accommodations on the train. To receive a fare adjustment the customer must change the reservation before the train departs the original boarding station of that train. This restriction will not apply if there is a service disruption. Customers who downgrade accommodations or reduce the number in their party on board trains must obtain a Refund Authorization Form from the conductor.

How to Get Refunds

Email: azaleasprinter@cprailnet.com with the subject of "Refund". You will need your ticket/confirmation number, and method of payment. Additional information will be given once the refund process is started.

Additional Information

  1. Cancellation fees have a minimum charge of $15.00 and a maximum of $220.00 per transaction, per ticket, depending on the type of reservation and/or train service. An Azalea Sprinter ticket becomes non-refundable, not valid for carriage and has no exchange value, after 180 days from the date payment was made for that ticket (or other period if so endorsed on the ticket). If CPR cancels a train excursion or otherwise cannot offer the scheduled excursion, a full refund without any cancel fees will be given.
  2. If a customer does not take the entire trip paid for, the remaining ticket value is calculated by subtracting the fare for any travel already taken from the total amount paid. The refund policy applies as soon as payment is made, whether or not any ticket is printed and applies to entire fare paid including both rail fare and any accommodation(s) charge. The Azalea Sprinter refund and cancellation policy is subject to change at any time.
  3. Change Fees: A customer may need to reschedule a trip or modify the trip, if alternate trains are available, CPR will accommodate that change with a $15.00 per person change fee.

"No Show" Policy

A "no-show" is defined as a passenger's failure to travel on a segment from its origin without first canceling that portion of the itinerary.

For all types of tickets, if your travel plans change and you do not modify or cancel your reservation before departure and then do not board your train, your entire reservation will be canceled, including all subsequent segments in the itinerary, and any remaining funds for that trip will be forfeited.

Service Animals

Service animals are animals that are trained to perform a specific task for the benefit of a person with a disability and are permitted in all areas where passengers are allowed. CPR personnel may ask what task(s) the service animal performs. Carry-on pet guidelines are for animals for which no claim of service is made, and do not pertain to passengers traveling with service animals.

We allow trained service animals accompanying passengers with disabilities in all customer areas in our stations, trains and CPR buses. Trained service animals must be kept under the control of their owners or trainers at all times. Service animals are not considered pets, for pet riders, please see our policies on Pet Riders.

Pets

Pets, except for Service Animals, are prohibited onboard trains, except for in the Caboose car when available. Pets may be added to that ticket. Pet fares for animals up to 25lbs are $30.00. Pets must be harmless and pose no threat to other travelers. Contact AzaleaSprinter@cprailnet.com to confirm the reservation for any pet riding with you onboard the Caboose.

Smoking Policy

All CPR trains, buses and stations are entirely non-smoking. No one may smoke anything in any area on trains, on Thruway services, in stations or in any other location where smoking is prohibited. This includes:

  1. Electronic smoking devices, such as electronic cigarettes.
  2. Marijuana. The use or transportation of marijuana for any purpose is prohibited, even in states where recreational use is legal or permitted medically.

Anyone who violates this policy may be asked to leave the train.

Smoking Stops May Be Available

If time and conditions permit, passengers may smoke on station platforms at longer stops only as announced by train crews. Smoking elsewhere and at other times is not permitted

  1. Passengers must remain next to the train, ready to re-board immediately upon hearing the sound of the locomotive horn and the "all aboard" calls from CPR employees.
  2. Smoking stops may be shortened or eliminated entirely if the train is operating late.
  3. State or local laws may prohibit smoking on station platforms

Conduct Onboard Trains

CPR expects all passengers to be courteous to each other, train crews and any non-traveling persons they meet at station stops, or otherwise. Passengers must adhere to railroad policies and directions from train crews. Any unruly passenger or passengers deemed to be a safety threat to other passengers, the train or train crews may be removed from the train at anytime, and at any location to ensure safety and order is maintained. Train crews may also use assistance from law enforcement with any unruly/unsafe passengers.

Conduct on Railcars

Familiarize yourself with posted signs concerning emergency exits, walkways, overhead racks and other safety applications. If you have questions on how to operate toilets, sinks, chairs please ask for a CPR attendance for assistance. Once in motion, be cautious walking between the Diner, Club and Coach Cars. No one is allowed to move between the Caboose and other cars once the train is in motion. No one is allowed to be outside, hanging on, or standing on any platforms once the train is in motion.

Disclaimer and Limitation of Liability

CPR SERVICES PROVIDED BY CPR ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND WHATSOEVER. CPR EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. CPR ALSO DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF CPR.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHAL CPR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND/OR CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES.

CPR further specifically disclaims liability for any inconvenience, expense, or damages, incidental, consequential, punitive, lost profits, loss business or otherwise, resulting from errors in its timetable, shortages of equipment, or due to delayed trains.

Force Majeure Event

CPR may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone or delay any train or the right of carriage without liability except to issue a refund. The refund will be made in the original form of payment in accordance with refund rules for any unused portion of the ticket.

Force Majeure Event means:

  1. Any condition beyond CPR's control including, but without limitation, meteorological conditions, acts of nature, riots, civil commotion, embargoes, wars, hostilities, or disturbances - actual, threatened, or reported. Also, because of any delay, demand, circumstances or requirement due, directly or indirectly to such conditions, or
  2. Any strike, work stoppage, slowdown, lockout or any other labor related dispute involving or affecting CPR's services, or
  3. Any government regulation, demand or requirement, or
  4. Any shortage of labor, fuel or facilities of CPR or others, or
  5. Any fact not reasonably foreseen, anticipated or predicted by CPR.

Arbitration Agreement

Mutual Agreement to Arbitrate ("Arbitration Agreement"). This Arbitration Agreement is intended to be as broad as legally permissible, and, except as it otherwise provides, applies to all claims, disputes, or controversies, past, present, or future, that otherwise would be resolved in a court of law or before a forum other than arbitration. CPR and Customer (on behalf of yourself and any individuals for whom you purchase tickets, including, without limitation, family members, minor passengers, colleagues and companions (collectively "You" or "Your"), AGREE that this Arbitration Agreement applies, without limitation, to claims CPR may have against You and claims You may have against CPR and any affiliates or related entities, or against any party to which CPR owes indemnity (which party may also enforce this Agreement), whether arising in tort, contract or any and all claims which arise from state or federal law. Any and claims which either You or CPR have shall be decided by a single arbitrator through binding arbitration and not by a judge or jury. The arbitrator shall have exclusive authority to resolve any and all dispute between You and CPR including any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will be conducted before a single arbitrator under the Consumer Arbitration Rules of the American Arbitration Association ("AAA") and governed by the Federal Arbitration Act ("FAA"). A court of competent jurisdiction shall have the authority to enter judgment upon the arbitrator's decision/award. The parties agree to bring any claim or dispute in arbitration on an individual basis only, and not as a class or representative action, and there will be no right or authority for any claim or dispute to be brought, heard or arbitrated as a class or representative action.