Terms and Conditions

Important Information:

Thank you for your purchase! We look forward to hosting you on the Blue Ridge Scenic Railway.

• You will pick up your tickets the day of your trip at the pre-paid ticket area which is on the track side of the depot.
• It is recommended that you and your party arrive 45 minutes prior to departure. This will provide adequate time for you to park and pick up your ticket(s).
• You will be allowed to board the train 30 minutes prior to departure.
• There are approximately 5 steps to climb aboard your coach/car. If anyone in your party has mobility issues, please call 877.413.8724 to speak with someone about assistance.
• Parking - paid parking is available by following the link:
• Foldable strollers are permitted and will be stored in the vestibules while the train is in motion.
• No alcohol, smoking, or vaping allowed on the train.
• We are pet friendly people, but Only service animals are allowed on the train.

Cancellation/Rescheduling Policies:

Train Tickets -

• You may cancel your reservation in full or in part and receive a refund less a $10.00 fee per adult ticket and $5.00 fee per child ticket as late as 48 hours before departure.
• Within 48 hrs. of the departure, the reservation becomes nonrefundable. NO EXCEPTIONS.
• Reservations may be rescheduled to another date within the same calendar year for a $5.00 fee per ticket.
• Group Reservations that qualified for the 15% discount of 15 + passengers follow a different refund policy. No refunds within 7 days of the train ride. No individual rescheduling of group members.